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nFrequently Asked Questions
nWholesale natural woven home goods — straight answers for importers, Amazon sellers, interior designers & boutique retailers.
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nFAQ
n nCommon Questions from Global Buyers
Frequently Asked Questions (FAQ)We’ve compiled the most common questions from global importers, Amazon sellers, interior designers, and boutique retailers regarding our handmade straw, seagrass and willow products. If you don't find your answer here, please feel free to contact our sales team via the Contact page.
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nSection 1
nSamples & Trial Orders
Q1: Can I get free samples of your woven baskets and home decor?+
Q2: What is your minimum order quantity (MOQ) for trial orders?+
Q3: Can I mix different styles and sizes in one trial order?+
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nSection 2
nOEM & Customization
Q4: Do you support custom logos, sizes, and linings?+
Q5: Can you create exclusive designs for my brand?+
Q6: Do you offer custom gift packaging for weddings or retail?+
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nSection 3
nProduction, Quality Control & Certification
Q7: What is your production lead time after the deposit is paid?+
Q8: What quality control standards do you follow?+
Q9: Are you a certified and reliable manufacturer?+
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nSection 4
nPackaging & Global Shipping (FBA Specialists)
Q10: Do you support Amazon FBA packaging and labeling requirements?+
Q11: What shipping methods do you offer?+
Q12: How do you ensure fragile woven items are protected during sea transport?+
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nSection 5
nPayment & After-Sales Policy
Q13: What are your payment terms for wholesale orders?+
Q14: What is your policy for defective goods?+
Q15: Can I cancel or modify a confirmed order?+
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nSection 6
nAdditional Cooperation
Q16: Can I visit your factory in Shandong, China?+
Q17: Do you supply hotels, resorts, or wedding projects?+
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nStill have a question?
nOur sales team typically replies within 1 business day. Reach us by email or WhatsApp.
nnEmail: info@wovennatural.com | WeChat / Tel: +86 180 5433 8893 | Boxing County, Binzhou, Shandong, China
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